This Privacy Policy explains how Beespoke, operated by Avantaus Agritech Pty Ltd, collects, uses, discloses and protects your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Policy applies to personal information collected through our website, enquiry forms, customer communications, product enquiries, beekeeper or supplier communications, and other business activities relating to our honey products and services.

1. Collection of Personal Information

We may collect personal information directly from you when you:

• submit an enquiry through our website or contact form;
• contact us by email, phone or other communication methods;
• register your interest in Beespoke products, wholesale supply or distribution;
• subscribe to product updates, newsletters or business updates;
• place or discuss an order for honey products;
• provide information as a beekeeper, supplier, contractor, distributor or business partner;
• provide documentation relating to honey production, supply, quality assurance, logistics or compliance.

The personal information we collect may include your name, business name, email address, phone number, delivery address, billing information, enquiry details, order information, and any other information you choose to provide to us.

If you only browse our website, we do not collect personal information about you unless you voluntarily provide it. Our website may use session cookies to enable basic site functionality. These cookies do not store personal data.

2. Use of Personal Information

We use personal information for the purposes for which it was collected, including to:

• respond to enquiries;
• communicate with customers, suppliers, beekeepers and business partners;
• process product enquiries, orders, bookings or supply arrangements;
• manage wholesale, distribution or export-related discussions;
• provide product updates where you have consented;
• maintain internal records and business administration;
• comply with legal, regulatory, audit or reporting obligations.

3. Disclosure of Personal Information

We will not disclose your personal information to third parties except where:

• you have provided consent;
• disclosure is necessary to respond to your enquiry or manage your order;
• disclosure is required to work with suppliers, contractors, logistics providers or service providers;
• disclosure is required or authorised by law;
• disclosure is required for law enforcement, regulatory or compliance purposes.

4. Cross-Border Disclosure

Your personal information may be stored or processed by service providers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle the information in a manner consistent with the Australian Privacy Principles.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include secure storage systems, access controls, password protection and encryption. No method of electronic transmission is completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary. When no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or regulatory retention requirements.

7. Access and Correction

You may request access to or correction of the personal information we hold about you by contacting us at: admin@avantaus.com.au. We will respond within a reasonable time in accordance with the Privacy Act 1988 (Cth).

8. Complaints

If you have concerns about how we handle your personal information, please contact us first. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the effective date.